You can easily return old tickets
Published 11 October 2012
Last modified 3 June 2019
When the new tariff enters into force- that is on 1 January 2013- the unused tickets under the current tariff may be returned. The ticket returns will be taking place in accordance with new rules.
To meet passengers’ needs we prepared new rules concerning the return of tickets that facilitate the process of returning “old” tickets, especially for people who don’t have many tickets.
The unvalidated or unactivated tickets (all types of tickets apart from a single fare ticket) that are worth no more than PLN 50 may be returned straight away and there will be no formal procedures. The returns of tickets worth more than PLN 50 the number of which is less than 250 will be accepted after signing a proper statement and showing the ID card or after returning the proof of purchase. The tickets the number of which is more than 250 cannot be returned. They can only be exchanged– with possible bonus – for tickets under the new tariff. The process of ticket returning will be possible solely in the ZTM Passenger Service Centre in Młociny.
The tickets may be returned in all ZTM Passenger Service Centers (at ul. Żelazna, at the following underground stations: Centrum – 2 centers, Świętokrzyska, Ratusz Arsenał, Dworzec Gdański, Plac Wilsona, Marymont, at the Młociny interchange point, at the loop by Dworzec Wschodni from the side of ul. Lubelska and at the Warsaw Chopin Airport) until 30 June 2013. There will be no administrative fee during the process of returning tickets. The administrative fee will be charged only in the case of returning the activated earlier long-term tickets, therefore – instead of cancelling – you may use them (you can read about the rules concerning the use of old tickets here)
The return of the named ticket encoded on the personalized Warsaw City Card can only be done by the owner of the card or by an authorized person (on the basis of the authorization).
The tariff information campaign conducted by Zarząd Transportu Miejskiego have been noticed by many passengers. However, some of them ask why the campaign have already started even though the tariff will be changed within nearly two and a half months. The answer is simple. We want our passengers (who already know about the coming change of the tariff) to plan their travels by public transport within the scope of buying proper tickets they will need for 2012- as far as tickets type and number are concerned. As a result they will not have to collect “old” tickets that they will have to return later. What is more, the queues in the ZTM Passenger Service Centres will be shorter and people running their own businesses (for example the owners of newsagents) will not “block” the queues which is important to passengers who will desire to return a few tickets only.
In the next article that will be published on 15 October we will explain why long-term tickets are more remunerative (even after the rise).
